BelvyHelp
Write to support@belvy.app and we'll get back to you soon.
How do I add a playlist?
Tap Add a playlist, or the speaker on the first page. Pick Login details, Link or File on the dial, give the playlist a name, fill in the details from your provider and tap Load. Belvy checks them and tunes in to your channels, films and series. Later, add more from Settings › Playlists.
Login details or Link: which one do I pick?
Pick Login details when your provider gave you a server URL, a username and a password (that's Xtream Codes). Pick Link when you got one M3U link. Got a long link with username= and password= in it? Tap Paste a link under Login details and Belvy fills in all three fields. If both work, Login details usually loads faster and brings films and series with their artwork.
Can I use a playlist file?
Yes. Pick File on the dial, name the playlist and tap Choose a file to open an .m3u or .m3u8 file from Files. Belvy reads it and keeps it on this phone. If your provider sends a newer file, import that one.
What's the difference between free and Belvy Max?
Free Belvy holds one playlist and shows a few ads. Belvy Max gives you as many playlists as you like and no ads at all. Listen mode, Loved, Keep going and every other part of the player are free.
How do I restore Belvy Max?
Open Settings and tap Restore purchases while signed in with the Apple ID you bought it with. Belvy also remembers Belvy Max on this phone, even after you reinstall the app. If the App Store can't be reached, check your connection and try again.
How do I switch playlists?
Tap the playlist name at the top of the page, or open Settings › Playlists, then tap the one you want to hear. Belvy loads its channels right away. Rename or remove a playlist from the same list.
How do I keep the channels I love?
Tap the heart on a channel, film or series to Love it. Your Loved picks show on Home and in Settings › Loved, for the playlist you're on. Changed your mind? Tap Undo in the message that pops up.
Can I pick up where I stopped?
Yes. Films and episodes remember where you stopped and wait for you in Keep going on Home. Open one and choose Resume from that point, or Start over.
What does Listen do?
Turn on Listen in the player and any channel, film or episode becomes sound only: the picture is hidden and a big card shows the logo, live bars and how long you've been listening. Lock the screen or switch apps and the sound keeps playing; open Belvy again to pause. Channels in groups named radio, music, audio or FM open in Listen by themselves, and you can turn that off in Settings. Your last eight are in the Listening row on Home, one tap to turn them back up.
A channel buffers or won't play. What can I do?
Most stops come from the stream itself. Tap Try again, or tune in to another channel to see whether it's just that one. A steady Wi-Fi connection helps a lot, and Belvy already tries another stream format when one fails. If nothing plays at all, your subscription may have ended or reached its device limit, so check with your provider. Restarting your router or phone can clear things up too.
Why is a channel, film or series missing?
Belvy has no content of its own; it shows exactly what your provider sends. If something is missing, has the wrong name or artwork, or no longer plays, please contact your provider. Their changes show up the next time the playlist loads.